Mis Selling to Elderly Parents

waterfallm — Tue, 09 Jun 2026 20:31:13 GMT

Currently in the process of getting my Mum account in order after step Dad passing away.

Has anyone else found an account this way where it's plain to see that BT have been mis selling to the elderly?

Mobile upgrades where no help was provided to switch over leaving 2 phone contracts?

Internet Packages at 1Gb for an elderly couple that don't use it?

I've logged compliant previous and i'm about to check back in to see what the outcome was tomorrow but i don't hold much hope for a good/easy outcome.

Re: Mis Selling to Elderly Parents

Peter_W — Fri, 12 Jun 2026 12:15:48 GMT

Welcome to the Community, @waterfallm

Thanks for taking the time to highlight the experience you've had here, and my condolences for your Step Father, too.

You've absolutely done the right thing in raising this as a complaint, and fingers crossed we'll be able to find an appropriate resolution here.

If you check out our complaints code of practice, this outlines our full complaints process and how you can escalate things should you remain unhappy.

Peter

This topic

Mis Selling to Elderly Parents

Re: Mis Selling to Elderly Parents