This topic

Problems paying my bill

Kerryb72 — Sat, 06 Jun 2026 04:31:41 GMT

Hi I don't know what to do so I'm hoping someone can advise me what to do.

My broadband has been restricted till I pay the full amount of the bill which is £20 left to pay

My next bill of £54 will be due on the 15th of this month .

I'm in no position to pay this until I next get payed at the end of the month due to personal problems,I cant even pay my phone bill which has also been restricted so I can't even ring bt to discuss this.

So please if anyoneone can advise me what I can do it be very much appreciated

Re: Problems paying my bill

gg30340 — Sat, 06 Jun 2026 05:48:30 GMT

You will need to contact BT and explain your problem to see if you can get more time to pay.

See link

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/how-do-i-pay-my-bill-/can-i-have-more-time-to-pay-my-bill-

Re: Problems paying my bill

Kerryb72 — Sat, 06 Jun 2026 06:03:16 GMT

Hi and thanks for your reply what ways other then ringing them Is available i can't call them as I have no phone

Re: Problems paying my bill

Kimberlin — Sat, 06 Jun 2026 08:03:20 GMT

@Kerryb72 Do you not have a trusted family member or friend that you can ask to make a call using their mobile phone? Alternatively, if there is a public phone box anywhere near you, you can make a call on BT’s freephone number, 0800 800 150.

Either way, if you’re struggling with debt, you may need to contact a debt advice service or charity for support.

Re: Problems paying my bill

gg30340 — Sat, 06 Jun 2026 08:04:35 GMT

If you click on the BT contact us in the link you can get an option to use the on line chat.

Calls to BT 0800.1234.150 are free.

https://www.bt.com/help/contact-bt

Re: Problems paying my bill

Kerryb72 — Sun, 07 Jun 2026 14:01:28 GMT

Yes i will sort it tomorrow when I see my friend.
Thankyou

Re: Problems paying my bill

Kerryb72 — Sun, 07 Jun 2026 14:03:01 GMT

I've tried this many times when I click on message now nothing happens.

Re: Problems paying my bill

imjolly — Sun, 07 Jun 2026 16:05:28 GMT

Try contacting billing using message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Problems paying my bill

viton — Wed, 10 Jun 2026 01:17:34 GMT

They won't speak to your friend as they have a policy hat states they will only speak to the customer themselves. I had this problem when my 97 year old mother needed help from BT. They refused to speak to me despite my mother being unable to form a sentence.

Re: Problems paying my bill

Kimberlin — Wed, 10 Jun 2026 05:55:34 GMT

@viton I think you may have misunderstood the situation. It’s more likely that the OP is going to ask the friend if they can borrow their phone to talk to BT themselves, not ask the friend to talk to BT on their behalf.