https://community.bt.com/t5/Bills-Packages/Applying-for-BT-Home-Essentials-Broadband/m-p/2464140#M182740 <P>I’m assisting my son, who is autistic, in applying for the BT Home Essentials broadband service with a speed of 36 Mbps. I’m checking if this can be done online, but it seems you have to be a BT customer to apply. Is that true?</P><P>There was broadband installed at the property before, through TalkTalk, with a 36 Mbps service. Will that mean the engineers won’t need to do any installation work?</P><P>Since my son is autistic and vulnerable, I’d like to manage any contracts or paperwork for him. Is there a phone number I can call to arrange this?</P> Wed, 10 Jun 2026 18:39:21 GMT cjazz 2026-06-10T18:39:21Z https://community.bt.com/t5/Bills-Packages/Applying-for-BT-Home-Essentials-Broadband/m-p/2464140#M182740 <P>I’m assisting my son, who is autistic, in applying for the BT Home Essentials broadband service with a speed of 36 Mbps. I’m checking if this can be done online, but it seems you have to be a BT customer to apply. Is that true?</P><P>There was broadband installed at the property before, through TalkTalk, with a 36 Mbps service. Will that mean the engineers won’t need to do any installation work?</P><P>Since my son is autistic and vulnerable, I’d like to manage any contracts or paperwork for him. Is there a phone number I can call to arrange this?</P> Wed, 10 Jun 2026 18:39:21 GMT https://community.bt.com/t5/Bills-Packages/Applying-for-BT-Home-Essentials-Broadband/m-p/2464140#M182740 cjazz 2026-06-10T18:39:21Z https://community.bt.com/t5/Bills-Packages/Applying-for-BT-Home-Essentials-Broadband/m-p/2464143#M182741 <P>See the attached link and sub links.</P><P><A href="https://www.bt.com/broadband/home-essentials" target="_blank">https://www.bt.com/broadband/home-essentials</A></P> Wed, 10 Jun 2026 18:57:49 GMT https://community.bt.com/t5/Bills-Packages/Applying-for-BT-Home-Essentials-Broadband/m-p/2464143#M182741 gg30340 2026-06-10T18:57:49Z