This topic

Account manager

russhowe — Thu, 11 Jun 2026 20:33:50 GMT

My mothers account and FTTP order was submitted this evening.
Knowing that she is technologically challenged and has Alzheimers, I immediately added myself to her account as a manager

I got the email invite and PIN, created my own BT ID etc.
clicked accept invitation and entered the pin number correctly but was immediately greeted with an error:

We seem to have a technical issue.
Please wait 15 minutes and try again.

Which I have done, 3 times to no avail.

Could the issue be due to the fact her own account is so new / order has barely begun processing?

Without this in place and my account manager role active - it will be nigh-on impossible for anyone at BT to speak to her regarding her account, service, installation etc etc.
If they want to chat with her about the weather or her daily routine then she's well up for that! ha ha

Re: Account manager

imjolly — Thu, 11 Jun 2026 21:14:44 GMT

I think you need to wait at least until tomorrow for the account to be set up before trying to access and make changes.

Re: Account manager

russhowe — Thu, 11 Jun 2026 21:41:20 GMT

I thiught that might be the case. I'll come back to it after the weekend and go from there

Re: Account manager

licquorice — Fri, 12 Jun 2026 06:57:59 GMT

Personally, I would use her details as account holder rather than have limited functionality as account manager.

Re: Account manager

russhowe — Fri, 12 Jun 2026 13:35:24 GMT

I did it predominantly so that BT call centres, if I ever needed to contact them on my mothers behalf, would in theory talk to me.

But ultimately yes, I'd log in as her if needs be to make changes online

This topic

Account manager

We seem to have a technical issue.Please wait 15 minutes and try again.

Re: Account manager

Re: Account manager

Re: Account manager

Re: Account manager

We seem to have a technical issue.
Please wait 15 minutes and try again.