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How do I find the Debt Collection Agency that BT use?

mrock72 — Tue, 16 Jun 2026 23:06:51 GMT

I have been given a bad credit rating due to an unpaid bill from 2024 which I incurred after leaving BT mid contract. My debt has been passed onto a collection agency but as it was over 2 years ago, BT cannot tell me which agency it was passed too. I have never recieved any communication from anyone regarding this.Is there a way that I can find ut who my debt was passed onto? Thanks in advance

Re: How do I find the Debt Collection Agency that BT use?

Kodikid — Wed, 17 Jun 2026 00:54:04 GMT

If you want to contact them to repair your credit rating then sadly you'll be wasting your time.

This detrimental mark is now on file for at least six years

No retrospective action will alter it

Re: How do I find the Debt Collection Agency that BT use?

Katie_B — Wed, 17 Jun 2026 17:07:29 GMT

Hi @mrock72.

Thanks for coming here.

Although the team may not be able to discuss the account or take payment, our customer care team should still be able to advise you who your account is currently with.

I would recommend giving us another call.

Katie