This topic

MyBT LOGIN

garrymallett — Mon, 15 Jun 2026 09:40:39 GMT

Please could someone help me with my problem

I have been unable to login to myBT for over 6 weeks now

Numerous calls and emails have not resolved the issue

My complaint has now been closed but the issue still remains

I am stuck in a loop it accepts my user name and password then says account inactive

And bumps me back to sign in screen

I have tried clearing cache uninstall and reinstall rebooted phone tried tablet and pc nothing works

Any help would be much appreciated

Garry

Re: MyBT LOGIN

imjolly — Mon, 15 Jun 2026 10:39:10 GMT

there are numerous post on forum with same problem if you look. unfortunately the forum mods do not have account access so you need to phone CS 03301234150 again or you can try billing using message now in this link and see if they can help or connect you with someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: MyBT LOGIN

joannasa — Tue, 16 Jun 2026 23:45:39 GMT

I'm in a similar predictament and against my will I was told they were closing the complaint too and it could take up to six months to fix which isn't acceptable, especially as we are paying for this service. I've gone to the ombudsman now and you should too.

Re: MyBT LOGIN

garrymallett — Wed, 17 Jun 2026 08:01:54 GMT

Thanks for your reply

I have now managed to get on

When it presented me with the screen where it said account inactive l clicked on bills and payments top left

It took me into edit details which I completed without any changes and I was able to see my account

Hope this works for you

Regards

Ga4y

Re: MyBT LOGIN

joannasa — Tue, 07 Jul 2026 00:26:00 GMT

Unfortunately I don't even get that far but glad it worked for you. Will call them again in a few weeks time.