https://community.bt.com/t5/Bills-Packages/Account-Details/m-p/2464646#M182814 <P>this problem has now been fixed for most people who have the access problem (myself included).&nbsp; how are you trying to access MYBT using app or web browser?&nbsp; If app have you checked for updates as there has been quite a few recently</P><P>if still problem then phone CS 03301234150&nbsp; or try message now with billing</P><P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 19 Jun 2026 12:47:42 GMT imjolly 2026-06-19T12:47:42Z https://community.bt.com/t5/Bills-Packages/Account-Details/m-p/2464644#M182813 <P>Can't open the BT email that tells me how much my bill is.&nbsp; When I try to open it, it says,"Sorry, we can't get your Account details at the moment, were trying to fix the problem, please come back later.&nbsp;</P><P>This has been happening for the last 3 months when my monthly bill is due&nbsp;</P><P>Can anyone advise me please, what is happening.</P> Fri, 19 Jun 2026 12:27:36 GMT https://community.bt.com/t5/Bills-Packages/Account-Details/m-p/2464644#M182813 William1957 2026-06-19T12:27:36Z https://community.bt.com/t5/Bills-Packages/Account-Details/m-p/2464646#M182814 <P>this problem has now been fixed for most people who have the access problem (myself included).&nbsp; how are you trying to access MYBT using app or web browser?&nbsp; If app have you checked for updates as there has been quite a few recently</P><P>if still problem then phone CS 03301234150&nbsp; or try message now with billing</P><P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 19 Jun 2026 12:47:42 GMT https://community.bt.com/t5/Bills-Packages/Account-Details/m-p/2464646#M182814 imjolly 2026-06-19T12:47:42Z