This topic

My BT

Rancliffe37 — Thu, 25 Jun 2026 11:31:16 GMT

The My BT facility has been unavailable since April, so I can't access my bills. Is there any idea of how long it will take for the fault to be fixed?

Re: My BT

gg30340 — Thu, 25 Jun 2026 12:02:12 GMT

There is no problem with the MyBT.

How are you trying to access it. Is it with the app or a web browser?

If the app have you tried un installing it and re installing it?

If a web browser have you tried clearing the browser's history and cookies?

Re: My BT

Rancliffe37 — Thu, 25 Jun 2026 14:57:59 GMT

Thank you; I am elderly and not very techy. All I know is that I was in contact with BT direct in April and May and was told it was a known fault. It's taking a long time to fix!

Re: My BT

gg30340 — Thu, 25 Jun 2026 16:17:35 GMT

Did you re contact them per chance there was a fix which may have required you to do what I have said in order to implement the fix..

My BT

Rancliffe37 — Thu, 25 Jun 2026 16:24:24 GMT

No, I wasn't told to do anything, only that they did not know how long it would take to rectify.

Re: My BT

gg30340 — Thu, 25 Jun 2026 16:27:01 GMT

Did you recontact them?

The problem was fixed fairly quickly for BT and they are not in the habit of contacting people to tell them that a fault such as what had happened has been fixed.

Try what I have already posted.

Re: My BT

zulu17 — Thu, 25 Jun 2026 21:17:00 GMT

Issues with My Bt affected different customers in different ways. My understanding that customer support were supposed to have an escalation route for customers who were continuing to experience issues.