This topic

Mod PM Request

RainingRoses — Wed, 01 Jul 2026 13:05:18 GMT

Hello,

Can a staff member send me a PM please. It's regarding my direct debit and a router issue. I tried help chat and email but there hasn't been much progress.

(I understand this is a community forum mostly with volunteers)

Thanks

Ryan

Re: Mod PM Request

licquorice — Wed, 01 Jul 2026 13:08:54 GMT

First of all the mods don't have account access, secondly they are not a shortcut for issues that can be resolved through normal channels.

Re: Mod PM Request

RainingRoses — Wed, 01 Jul 2026 13:29:20 GMT

But as I said, the issues haven't been resolved through the normal channels. That's why I'm here and I'd still like to talk to someone via PM.

Re: Mod PM Request

licquorice — Wed, 01 Jul 2026 13:36:29 GMT

That doesn't mean they can't be resolved by normal channels.

You haven't even stated what the problem is and what you have tried.