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Any update on a fix re the MyBt login issue????

joannasa — Fri, 03 Jul 2026 02:53:59 GMT

Neither BT nor the ombudsman have been much help - BT told me it could be as long as 6 months and closed the call.

It's not only the issue of billing being in this area (which has been remedied by them sending out paper bills) but also parental controls/blocked websites etc. Simply got told by the ombudsman I'd need to call Bt every time I wanted to add or remove a website/amend parental controls.

I think if we are unhappy we should at least be given the option to leave BT with no penalties.

Re: Any update on a fix re the MyBt login issue????

Crimliar — Fri, 03 Jul 2026 15:48:04 GMT

Your problem is that the majority of us have no issue logging into MyBT either in a browser or using the app. Probably the most common problems are using the wrong BTiD account, or no longer having access to the phone number used for 2 factor authentication.

If you could explain what exactly what happens when you try to log in, it could be useful!

Re: Any update on a fix re the MyBt login issue????

joannasa — Tue, 07 Jul 2026 00:24:15 GMT

The issue is with the introduction of a two step authentication the passcode doesn't come through on my email account. I'm concerned as after following various steps over the phone to no avail, my call was given a reference number and after no feedback except to try again once over 2 months I went to the ombudsman as BT has by then called me to say they had no idea when the call would be fixed, could take as long as 6 months and they were closing my call which seems counterproductive. They simply said when fixed they would text me but I don't know how this will happen when they have closed the call. Overall poor service all round. Also its not just the issue of bills but this is also where parental controls/website filters are stored.
I think BT should at least give us the option to leave our contract penalty free in this instance.