This topic

Switching provider

NealFitz1987 — Fri, 03 Jul 2026 16:10:33 GMT

Have had a good read of the retentions discussion, and am being offered ludicrous prices in comparison to a new customer as has everyone else. I am going to use a switching service and go to another provider for TV and broadband. When i use this service will it cancel both the TV and broadband? Thank you

Re: Switching provider

gg30340 — Fri, 03 Jul 2026 16:57:26 GMT

No.

Using the One Touch Switch (OTS) system will only cancel your broadband.

The TV has a separate contract which you will need to cancel.

As regards your comparison with a new customer, are you comparing like for like which includes everything you are being billed for.

Re: Switching provider

NealFitz1987 — Fri, 03 Jul 2026 17:15:11 GMT

Yes they were offering 33.99 a month vs 50.99 for the broadband, and TV was the same price, so total 53.99 for a new customer vs 79.99 Im getting charged now. Sky is £41 with the same deal plus disney on top

Re: Switching provider

gg30340 — Fri, 03 Jul 2026 17:46:44 GMT

If you are not on a BT Halo package and you have checked that the broadband is exactly the same speed package and the TV package is better than BT's you should try calling BT Retentions 0800.783.1401 and see if they will match it and if not just move.

Re: Switching provider

garybs29 — Sat, 04 Jul 2026 07:07:36 GMT

Actually if you switch broadband away it will cancel the tv too as you need BT broadband to have it

Re: Switching provider

gg30340 — Sat, 04 Jul 2026 11:54:11 GMT

@garybs29wrote:
Actually if you switch broadband away it will cancel the tv too as you need BT broadband to have it

Are you 100% certain that the billing will be cancelled.

I seem to remember that there have been posts on the forum that people were still billed for the TV package after moving broadband providers even although they were no longer a BT Broadband customer.