This topic

Switching provider

NealFitz1987 — Fri, 03 Jul 2026 16:10:33 GMT

Have had a good read of the retentions discussion, and am being offered ludicrous prices in comparison to a new customer as has everyone else. I am going to use a switching service and go to another provider for TV and broadband. When i use this service will it cancel both the TV and broadband? Thank you

Re: Switching provider

gg30340 — Fri, 03 Jul 2026 16:57:26 GMT

No.

Using the One Touch Switch (OTS) system will only cancel your broadband.

The TV has a separate contract which you will need to cancel.

As regards your comparison with a new customer, are you comparing like for like which includes everything you are being billed for.

Re: Switching provider

NealFitz1987 — Fri, 03 Jul 2026 17:15:11 GMT

Yes they were offering 33.99 a month vs 50.99 for the broadband, and TV was the same price, so total 53.99 for a new customer vs 79.99 Im getting charged now. Sky is £41 with the same deal plus disney on top

Re: Switching provider

gg30340 — Fri, 03 Jul 2026 17:46:44 GMT

If you are not on a BT Halo package and you have checked that the broadband is exactly the same speed package and the TV package is better than BT's you should try calling BT Retentions 0800.783.1401 and see if they will match it and if not just move.

Re: Switching provider

garybs29 — Sat, 04 Jul 2026 07:07:36 GMT

Actually if you switch broadband away it will cancel the tv too as you need BT broadband to have it

Re: Switching provider

gg30340 — Sat, 04 Jul 2026 12:51:49 GMT

@garybs29wrote:
Actually if you switch broadband away it will cancel the tv too as you need BT broadband to have it

Are you 100% certain that the billing will be cancelled.

I seem to remember that there have been posts on the forum that people were still billed for the TV package after moving broadband providers even although they were no longer a BT Broadband customer. It was because they never cancelled the TV contract.

See link about TV package not being cancelled

https://www.uswitch.com/broadband/guides/one-touch-switch/

Re: Switching provider

garybs29 — Sat, 04 Jul 2026 14:20:57 GMT

Yes 100%. You can't have tv without broadband so it stops too. If it's been mentioned before it must be issues with it not cancelling correctly

Re: Switching provider

WSH — Sat, 04 Jul 2026 14:25:54 GMT

I'm not sure what the position is with BT TV today, but cancelling your current broadband will cancel the TV as well.

But...I currently have broadband with BT and TV over that broadband connection with Sky, so the two don't necessarily have to be the same provider.

Re: Switching provider

NealFitz1987 — Sat, 04 Jul 2026 14:40:15 GMT

I was thinking of just cancelling broadband and keeping the TV as it meets my needs. I don't need Disney plus but could use it as leverage when I rimg up I guess. I have stuff on my youview box I recorded Id like to keep (have been part of a couple of documentaries would like to keep). Altho I am also reading that the youview box would still work even if not connected to BT as it came through freeview

Re: Switching provider

WSH — Sat, 04 Jul 2026 14:48:59 GMT

Yes, I still have one, as it dates from before they started asking for them back. Still works up in my office, for Freeview etc. Not sure if it will still play recordings and I don't use it for that.

One thing I would point out. Those boxes are getting rather old now and hard disks don't last forever. In fact, I had two, originally. One is now dead due to hard drive failure. (I could get a new drive and rebuild it, but can't be bothered, as it's obsolete). If you have stuff you want to keep I suggest you back it up.

Re: Switching provider

NealFitz1987 — Sat, 04 Jul 2026 15:10:50 GMT

How do I back them up? Can those hard disks be removed/ can i hook it up to my laptop

Re: Switching provider

gg30340 — Sat, 04 Jul 2026 18:17:51 GMT

@garybs29wrote:
Yes 100%. You can't have tv without broadband so it stops too. If it's been mentioned before it must be issues with it not cancelling correctly

You are correct, you can not have TV without broadband but the contract does not get cancelled by OTS so you must cancel it other wise you will still be billed for it because the contract is still running even although you can not watch it.