This topic

Viewing my bills

Brisau — Sun, 27 Apr 2025 10:02:36 GMT

I have received an email from BT advising that my latest bill is available. I log in to MyBT and as soon as I select an option the log in screen appears, I log in again and the same thing happens

Re: Viewing my bills

imjolly — Sun, 27 Apr 2025 10:46:11 GMT

have you tried using a different browser?

Re: Viewing my bills

Carlusha — Sun, 27 Apr 2025 10:55:04 GMT

@Brisauwrote:
I have received an email from BT advising that my latest bill is available. I log in to MyBT and as soon as I select an option the log in screen appears, I log in again and the same thing happens

That's what the MyBT app used to do on my iPhone and did for ages. Eventually it was fixed for all.

Are you accessing via your MyBT app or directly via a browser on your phone or PC?

Re: Viewing my bills

Brisau — Sun, 27 Apr 2025 11:07:59 GMT

Yes, Chrome, Safari and Duck Duck Go.

Re: Viewing my bills

Brisau — Sun, 27 Apr 2025 11:09:16 GMT

On my ;aptop, ab Apple Macbook Pro.

Re: Viewing my bills

imjolly — Sun, 27 Apr 2025 11:22:08 GMT

@Brisau

then try contacting billing using message now and see if they can help you https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Viewing my bills

kervoas — Mon, 06 Jul 2026 15:56:02 GMT

Same thing here using Firefox. Email from BT with button "view my bill", 13 clicks later get to billing and accounts and the download latest bill button doesn't work. You end up in a loop to the help pages. Pretty frustrating.

The mobile app to view bill works OK but it's not always convenient.