Outstanding Fault on MyBT

COMPANY-PENSIONER — Wed, 08 Jul 2026 09:42:02 GMT

FWIW.

After a prolonged agonising process of 'texting 60998' multiple times, from a Mobile not associated with my account. Finally, 'texting GUIDE' a CSO contacted me, regarding my fault. I do have a Vodafone (EE, rubbish signal strength) 4G MiFi/Lan Dongle; but, I decided to report the fault, as a non-tech person, just to see what happens. While speaking to the CSO, my EE mobile lost signal and dumped the call. The CSO rang me back.
I reported the fault to the CSO my BT Broadband/DV, SH2 flashing 'RED': No Service. After testing, the fault was accepted and a 'ref-no' issued. Using my 'VodaDongle' I accessed my BT account to view the fault, BT Broadband : Slow Loading, I had no broadband and obviously no DV. I stuck with the fault, working on the assumption to change it, would restart the fault clock ?
Within 48hrs a MJ Quin (Openreach Partner) arrived, after due testing, the 20-pair external cable had been cut in two between the Cab & DP and required an external enclosure and jointing through. A generic Openreach Engineer arrived, with another fault on the DP and took over the whole cable repair. SERVICE RESTORED : NO COMPO ?
The Fault Ref, is still in My BT. I get the impression by the wording, I'm to click-a-link to close the fault ?
Accessing MY BT, the whole new BT.com website is a 'can-o-worms'. There're no-links where there should be links. Services and logins fail to function. Standalone Functions are 'not available @ this time'. I log-off by a snakes & ladders method, using the links that do work, to navigate to log-off.
Since the Fault still exists on MYBT, there's currently 4½days worth of compo, that I'm not entitled to ?

COME ON BT, GET YOUR GAME TOGETHER ! VODAFONE 5G CUBE IS IN THE FRAME AT CONTRACT RENEWAL !
Plain English Please !

This topic

Outstanding Fault on MyBT