https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2465965#M182982 <P>For over two weeks now I have been unable to view my bill via firefox or the bt app.&nbsp;</P> Fri, 10 Jul 2026 17:52:58 GMT madcharlie 2026-07-10T17:52:58Z https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2465965#M182982 <P>For over two weeks now I have been unable to view my bill via firefox or the bt app.&nbsp;</P> Fri, 10 Jul 2026 17:52:58 GMT https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2465965#M182982 madcharlie 2026-07-10T17:52:58Z https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2465969#M182983 <P>Then contact billing team using message now and see if they can help</P><P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank" rel="noopener">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P><P>You can also contact CS 03301234150</P><P>Which broadband package are you currently on?</P> Fri, 10 Jul 2026 21:36:42 GMT https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2465969#M182983 imjolly 2026-07-10T21:36:42Z https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2465984#M182984 <P>It says I am on&nbsp;Fibre Halo 3 with Complete Wi-Fi although I am definitely not on full fibre.&nbsp;</P><P>Thank you for the link to message for help, I will do that later today.</P> Sat, 11 Jul 2026 07:58:19 GMT https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2465984#M182984 madcharlie 2026-07-11T07:58:19Z