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How do I cancel my account?

Pooperchoo — Thu, 23 Jul 2026 10:06:57 GMT

I am trying to cancel my account with BT but I cannot find a link or advice or how to do so.

Please could someone signpost me?

Thank you.

Re: How do I cancel my account?

gg30340 — Thu, 23 Jul 2026 10:35:05 GMT

Call BT 0330.1234.150.

Keep in mind if you are still in a fixed term contract you will be charged cancellation fees.

If you are moving to another provider you should use the One Touch Switch (OTS) which is explained in the following link.

One Touch Switch explained - Uswitch

Re: How do I cancel my account?

Pooperchoo — Thu, 23 Jul 2026 12:46:13 GMT

Thank you

I just need to close my account and am out of contract so hoping it will be straightforward, yet I cannot find the information (contact details) I need to do this!

Re: How do I cancel my account?

licquorice — Thu, 23 Jul 2026 13:36:07 GMT

You cannot cancel the contract online, it has to be by phone via the number @gg30340 posted.