This topic https://community.bt.com/t5/Bills-Packages/Refunds/m-p/2466801#M183155 <P>if you are still a BT customer and have not left then any 'refund' will be offset against your next bill.&nbsp; if you have left BT any refund after your final bill will be credited back to your account so don't cancel your DD</P> Sun, 26 Jul 2026 11:38:47 GMT imjolly 2026-07-26T11:38:47Z Refunds https://community.bt.com/t5/Bills-Packages/Refunds/m-p/2466800#M183154 <P>If my account is in credit how do I get it refunded?</P><P>Thanks&nbsp;</P> Sun, 26 Jul 2026 11:33:59 GMT https://community.bt.com/t5/Bills-Packages/Refunds/m-p/2466800#M183154 Dunk07 2026-07-26T11:33:59Z Re: Refunds https://community.bt.com/t5/Bills-Packages/Refunds/m-p/2466801#M183155 <P>if you are still a BT customer and have not left then any 'refund' will be offset against your next bill.&nbsp; if you have left BT any refund after your final bill will be credited back to your account so don't cancel your DD</P> Sun, 26 Jul 2026 11:38:47 GMT https://community.bt.com/t5/Bills-Packages/Refunds/m-p/2466801#M183155 imjolly 2026-07-26T11:38:47Z