This topic

BT App where’s the bill

JRT23 — Tue, 28 Jul 2026 12:44:40 GMT

I use the BT app to view and manage my account. Once a month I download the current bill, showing it has been paid, and useful for archive purposes. For the last couple of months I can’t find the download! Both the download file and download as PDF disappear…… somewhere! Anyone know where they go? The app used to give me a dialog box so I could choose where, but no more. Maybe someone missed that bit in the latest App update?

I normally use an iPad Pro running iPad OS 25.2 and have no log-on issues. Another one for the “Fix-it” list?

Re: BT App where’s the bill

Ali_A — Wed, 29 Jul 2026 14:12:52 GMT

Hi @JRT23

Please have a look at our How can I view my bill online with a My BT account page for steps on how to view your bills.

Ali

Re: BT App where’s the bill

JRT23 — Wed, 29 Jul 2026 15:31:47 GMT

@Ali_A

Thanks for the reply. The instructions are obviously for a previous version of MyBT, the layouts are a bit different now. However, I did manage to get to a listing of previous bills which had the command to “Download as PDF”. Surprise! It performs a download ( or says it does ), but where that download file goes, I know not! I have looked in Files and Downloads on the iPad, nowhere to be seen.
Please try it, before I go completely nuts!

Regards

Re: BT App where’s the bill

licquorice — Wed, 29 Jul 2026 15:46:29 GMT

Works just fine for me on Android. The download will go to wherever you (or probably Apple) decide it should go.

Re: BT App where’s the bill

JRT23 — Wed, 29 Jul 2026 15:52:20 GMT

@licquorice

There is the issue! Android is ok, iPad OS is not. Apple (or the software designer) has decided where it’s going to go, it just isn’t letting me into the secret. Any offers?

Re: BT App where’s the bill

licquorice — Wed, 29 Jul 2026 16:02:06 GMT

Nope, that's why I wouldn't touch Apple devices with a 10 foot barge pole. Have you asked them?

Re: BT App where’s the bill

JRT23 — Wed, 29 Jul 2026 16:12:12 GMT

@licquorice

Not much point in going to Apple. They are going to say “It’s down to the App developer”. As a point of interest, it used to work with the previous App, they obviously didn’t do all the function testing on the latest version. It would also explain some of the troubles with login on latest version. User testing involves time, effort and money so developers often don’t do enough of it.

Re: BT App where’s the bill

gg30340 — Wed, 29 Jul 2026 16:21:06 GMT

@JRT23wrote:
@licquorice
There is the issue! Android is ok, iPad OS is not. Apple (or the software designer) has decided where it’s going to go, it just isn’t letting me into the secret. Any offers?

Have a read of this link about attachments on Apple devices.

https://thetechylife.com/where-do-email-attachments-get-saved-on-iphone/

With the BTMail app you should be given an option where you want to save it in the program that you have used to view the attachment.

Re: BT App where’s the bill

JRT23 — Wed, 29 Jul 2026 16:38:18 GMT

@gg30340

Fascinating article! Minor point - we aren’t talking about Mail app, rather the MyBT app, so some of the references are confusing. I realise that in iPad OS there is a lot going on behind the scenes, security, sandboxing and so on. That is a developer thing, not a user thing.

I have had a look in some of the areas suggested, nothing obvious pops out. It could even be the Bill.PDF file name isn’t what you expect, meaning even less likely to find it. I guess the work around for the moment is a screen shot of the Bill display. That works, I have just tried it.

Is it possible to report this behaviour as a bug? Likely to be very low priority but at least visible on somebody‘s Fix list?

Many thanks to everyone who has responded.

Best regards,

Re: BT App where’s the bill

gg30340 — Wed, 29 Jul 2026 16:47:15 GMT

As I said about the BTMail app, when you open the bill does your PDF reader that you are viewing it on not give you the options to save it to a folder of your choosing?

Re: BT App where’s the bill

JRT23 — Wed, 29 Jul 2026 16:59:45 GMT

@gg30340

When looking at the bill, you are still in the MyBT app not a PDF reader. When you click “Download bill” or

”Download as PDF” you get a message “Bill downloaded” which disappears after a few seconds. That’s it. It does not open another window or dialog which would allow you to choose where the download is going to go.

Re: BT App where’s the bill

gg30340 — Wed, 29 Jul 2026 18:25:41 GMT

Have you checked the system folders on your device to see if it uses the same folder for the Mail downloads or if there is a "general" download folder where all downloads get stored unless you re-direct them to another folder.

Failing that I suspect you will need to contact the developers via the Apple Store app section.

Re: BT App where’s the bill

JRT23 — Wed, 29 Jul 2026 19:51:22 GMT

@gg30340

Thanks for that. I hadn’t thought of the system folders, they are often buried and not accessible to users. I will have a look tomorrow and come back to you.

regards

Re: BT App where’s the bill

JRT23 — Thu, 30 Jul 2026 11:34:28 GMT

@gg30340

There they are! In the area “On My iPAD”, get to with the Files App, there is the icon for MyBT app. Go into that and there are a bunch of bills I had downloaded and thought to be lost. One minor problem is the file name. It looks like some internal index number, not a date/time thing. There is a download date associated with the file which should identify it. I don’t like poking around in system files, bad stuff can happen if you mess with the files. All we need to do now is get it fixed!

I notice there is now another thread which seems to be the same issue. I’ll post on there shortly. Many thanks to all on this thread.