https://community.bt.com/t5/Bills-Packages/Cannot-upgrade-TV-or-broadband-package/m-p/2467257#M183251 <P>We moved to FF and an Entertainment TV package in September 2026</P><P>Although &nbsp;we should be able to swap the Entertainment package for Sport over 1 month in theory this is proving impossible in practice. If I pick <EM>upgrade my TV&nbsp;</EM>&nbsp;the&nbsp;<SPAN>screen flickers for a moment saying they are hand picking deals for me but then I just get a message that more deals are coming soon/personalised offers are not available right now.<SPAN class=""> I&nbsp;</SPAN>get the same message on the app and on the web portal and the same message if I try to upgrade the broadband. I rang sales and they had the same issue.</SPAN></P><P>&nbsp;</P> Thu, 30 Jul 2026 14:41:16 GMT KatyP 2026-07-30T14:41:16Z https://community.bt.com/t5/Bills-Packages/Cannot-upgrade-TV-or-broadband-package/m-p/2467257#M183251 <P>We moved to FF and an Entertainment TV package in September 2026</P><P>Although &nbsp;we should be able to swap the Entertainment package for Sport over 1 month in theory this is proving impossible in practice. If I pick <EM>upgrade my TV&nbsp;</EM>&nbsp;the&nbsp;<SPAN>screen flickers for a moment saying they are hand picking deals for me but then I just get a message that more deals are coming soon/personalised offers are not available right now.<SPAN class=""> I&nbsp;</SPAN>get the same message on the app and on the web portal and the same message if I try to upgrade the broadband. I rang sales and they had the same issue.</SPAN></P><P>&nbsp;</P> Thu, 30 Jul 2026 14:41:16 GMT https://community.bt.com/t5/Bills-Packages/Cannot-upgrade-TV-or-broadband-package/m-p/2467257#M183251 KatyP 2026-07-30T14:41:16Z