https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467281#M183257 <P>It can take three to four weeks for accounts to be updated.&nbsp;</P><P>&nbsp;</P> Thu, 30 Jul 2026 17:32:23 GMT gg30340 2026-07-30T17:32:23Z https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467260#M183252 <P>How can I&nbsp; check if BT has received the 4g router I sent back several weeks ago</P> Thu, 30 Jul 2026 14:57:05 GMT https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467260#M183252 Peterwallton 2026-07-30T14:57:05Z https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467261#M183253 <P>They normally send out an email when it has been received.</P><P>As long as you have kept your proof of posting you could phone BT Billing 0330.1234.150 and they will update your account.</P> Thu, 30 Jul 2026 15:02:54 GMT https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467261#M183253 gg30340 2026-07-30T15:02:54Z https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467275#M183255 <P>The Royal Mail tracking site should also say if it was delivered and when.</P> Thu, 30 Jul 2026 16:35:41 GMT https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467275#M183255 WSH 2026-07-30T16:35:41Z https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467276#M183256 <P>I didnt get a receipt - foolish I know</P><P>Just didnt think straight oh well</P> Thu, 30 Jul 2026 16:50:15 GMT https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467276#M183256 Peterwallton 2026-07-30T16:50:15Z https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467281#M183257 <P>It can take three to four weeks for accounts to be updated.&nbsp;</P><P>&nbsp;</P> Thu, 30 Jul 2026 17:32:23 GMT https://community.bt.com/t5/Bills-Packages/4g-modem/m-p/2467281#M183257 gg30340 2026-07-30T17:32:23Z