This topic https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467330#M183268 <P>For a week I've been unable to reset my password. Finally, just now I was allowed to try. They sent me the code, on my prime email address, I entered it and was told:&nbsp;</P><P>We couldn't find an account to match your user ID. An account could not be found for the prided user ID.</P><DIV class=""><DIV class=""><P class="">They'll find it for my bill, I bet. But won't be able to check.</P></DIV></DIV> Fri, 31 Jul 2026 21:14:01 GMT Dek2 2026-07-31T21:14:01Z MY BT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467308#M183260 <P>Hi</P><P>I’ve tried changing the password umpteen times and still I can’t access MyBT to check bill etc …&nbsp;</P> Fri, 31 Jul 2026 12:34:33 GMT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467308#M183260 Johnck10 2026-07-31T12:34:33Z Re: MY BT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467309#M183261 <P>You're not alone, I'm going to phone this afternoon to see if it can be fixed.</P> Fri, 31 Jul 2026 12:41:27 GMT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467309#M183261 kinetic747 2026-07-31T12:41:27Z Re: MY BT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467311#M183262 Please let me know how you get on! Fri, 31 Jul 2026 14:13:51 GMT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467311#M183262 Johnck10 2026-07-31T14:13:51Z Re: MY BT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467329#M183267 <P>I'm also unable to log into My BT. I am just as interested in an update. I've tried phoning, but I'm a pensioner and I can't afford that amount of time out of what I've got left.</P> Fri, 31 Jul 2026 20:25:17 GMT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467329#M183267 Dek2 2026-07-31T20:25:17Z Re: MY BT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467330#M183268 <P>For a week I've been unable to reset my password. Finally, just now I was allowed to try. They sent me the code, on my prime email address, I entered it and was told:&nbsp;</P><P>We couldn't find an account to match your user ID. An account could not be found for the prided user ID.</P><DIV class=""><DIV class=""><P class="">They'll find it for my bill, I bet. But won't be able to check.</P></DIV></DIV> Fri, 31 Jul 2026 21:14:01 GMT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2467330#M183268 Dek2 2026-07-31T21:14:01Z