https://community.bt.com/t5/Bills-Packages/Help-closing-account-Account-holder-permanently-moving-into-a/m-p/2467494#M183290 <P>the forum mods no longer have account access so you need to phone CS 03301234150.&nbsp; you need to phone to cancel the account and need POA or ability to get mother to confirm when phoning BT you are authorised to speak on her behalf</P> Tue, 04 Aug 2026 09:46:09 GMT imjolly 2026-08-04T09:46:09Z https://community.bt.com/t5/Bills-Packages/Help-closing-account-Account-holder-permanently-moving-into-a/m-p/2467492#M183289 <DIV class="">Hello,</DIV><DIV class="">I am writing to request assistance from a BT Community Moderator to close my mother's account, as she is permanently relocating to a residential care home due to ill health.</DIV><DIV class="">As she no longer requires the landline/broadband service, I need to arrange the standard 30-day cancellation. Due to her health circumstances, I would also like to kindly request a discretionary waiver for any early exit fees or termination charges that might apply to her contract minimum term.</DIV><DIV class="">Could a moderator please get in touch via private message so I can safely provide her account number, address, and discuss the final bill routing?</DIV><DIV class="">Thank you for your help.</DIV> Tue, 04 Aug 2026 09:42:32 GMT https://community.bt.com/t5/Bills-Packages/Help-closing-account-Account-holder-permanently-moving-into-a/m-p/2467492#M183289 Stuart777 2026-08-04T09:42:32Z https://community.bt.com/t5/Bills-Packages/Help-closing-account-Account-holder-permanently-moving-into-a/m-p/2467494#M183290 <P>the forum mods no longer have account access so you need to phone CS 03301234150.&nbsp; you need to phone to cancel the account and need POA or ability to get mother to confirm when phoning BT you are authorised to speak on her behalf</P> Tue, 04 Aug 2026 09:46:09 GMT https://community.bt.com/t5/Bills-Packages/Help-closing-account-Account-holder-permanently-moving-into-a/m-p/2467494#M183290 imjolly 2026-08-04T09:46:09Z