This topic

Outstanding Fault on MyBT

COMPANY-PENSIONER — Wed, 08 Jul 2026 09:42:02 GMT

FWIW.

After a prolonged agonising process of 'texting 60998' multiple times, from a Mobile not associated with my account. Finally, 'texting GUIDE' a CSO contacted me, regarding my fault. I do have a Vodafone (EE, rubbish signal strength) 4G MiFi/Lan Dongle; but, I decided to report the fault, as a non-tech person, just to see what happens. While speaking to the CSO, my EE mobile lost signal and dumped the call. The CSO rang me back.
I reported the fault to the CSO my BT Broadband/DV, SH2 flashing 'RED': No Service. After testing, the fault was accepted and a 'ref-no' issued. Using my 'VodaDongle' I accessed my BT account to view the fault, BT Broadband : Slow Loading, I had no broadband and obviously no DV. I stuck with the fault, working on the assumption to change it, would restart the fault clock ?
Within 48hrs a MJ Quin (Openreach Partner) arrived, after due testing, the 20-pair external cable had been cut in two between the Cab & DP and required an external enclosure and jointing through. A generic Openreach Engineer arrived, with another fault on the DP and took over the whole cable repair. SERVICE RESTORED : NO COMPO ?
The Fault Ref, is still in My BT. I get the impression by the wording, I'm to click-a-link to close the fault ?
Accessing MY BT, the whole new BT.com website is a 'can-o-worms'. There're no-links where there should be links. Services and logins fail to function. Standalone Functions are 'not available @ this time'. I log-off by a snakes & ladders method, using the links that do work, to navigate to log-off.
Since the Fault still exists on MYBT, there's currently 4½days worth of compo, that I'm not entitled to ?

COME ON BT, GET YOUR GAME TOGETHER ! VODAFONE 5G CUBE IS IN THE FRAME AT CONTRACT RENEWAL !
Plain English Please !

Re: Outstanding Fault on MyBT

COMPANY-PENSIONER — Tue, 28 Jul 2026 16:27:12 GMT

So, I've waited 'til my bill arrived. NO COMPO !

The fault is still current in MyBT; but has changed to 'Broadband - Dropped Connection'. I'm intrigued by all of this and will let it run . . . watch this space . . .

Smart Hub 2

Re: Outstanding Fault on MyBT

COMPANY-PENSIONER — Sat, 01 Aug 2026 07:24:19 GMT

1st August 2026. " Soon be Christmas ? "

The saga continues. I received an email, I've been credited with '2-days worth of compo'. Hurrah !

The fault still exists as 'open & incrementing' on My BT 'Track a Fault.' . . .

"Curiouser and curiouser!" said Alice in Wonderland ? " LET'S SEE WHAT'S DOWN THE NEXT RABBIT HOLE " . . .

Lewis Carroll : 1832 :1898I've just had a call from BT_SMS with a 'massage' . . . never heard of BT_SMS, is it a SCAM ?

Update : Outstanding Fault on MyBT

COMPANY-PENSIONER — Wed, 05 Aug 2026 11:01:11 GMT

Dear Diary.

The 'COMPO' is real, a lesser amount DD today. The fault is still in MyBT, will I get the 'COMPO' every month, 'til the fault achieves an alternative flag ?

FWIW ?
My 90-Day-Vodafone-Data-Only-SIM ran out today. All the LEDs show their working-colours.
JUST CAN'T CONNECT TO ANYTHING ! Might require another trip to ARGOS, sometime in the future . . .

White Knuckle Email !

Re: Update : Outstanding Fault on MyBT

COMPANY-PENSIONER — Thu, 06 Aug 2026 10:22:33 GMT

Dear Diary.

MYBT Fault, has moved to 'CLOSED'. Thanking me for contacting BT, I never contacted BT at all; I let the fault run, just to see where it went . . . I've clicked the 'Contact BT' link, it fails to link me anywhere . . .
Still, that's something less to monitor, in the burgeoning world of a Retiree.
I'll just have to find another project, to fill my days . . .