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You don't have any accounts you can manage

DKSIII — Thu, 06 Aug 2026 13:28:04 GMT

Joined BT in May this year have my ID but unable to see my account keeps saying You don't have any accounts you can manage.

Have phoned many times and told my account details will be removed and start again. But keep hitting the same issue. Even after adding the account it says "it can take up to 5 minutes for this to get updated" it never does.

Re: You don't have any accounts you can manage

Debbie_G — Fri, 07 Aug 2026 13:30:08 GMT

Hi @DKSIII.

Thanks for coming to the community.
Sorry to hear you're having trouble with this.

Just to check, when you add the account number, does it accept it successfully and then continue to show "You don't have any accounts you can manage" even after waiting for it to update?

Also, are you signing in with the same email address linked to your BT ID?

Debbie

Re: You don't have any accounts you can manage

DKSIII — Fri, 07 Aug 2026 13:55:11 GMT

Yes there is an account with my profile but nothing else have tried to add my account number into the account but nothing happens.

There was an initial problem with a wrong letter omitted email address but I was told this was fixed and was told to reset my account up which I have done.

Re: You don't have any accounts you can manage

Debbie_G — Fri, 07 Aug 2026 15:14:44 GMT

Thanks for confirming this, @DKSIII

You’ve mentioned that your BT ID is showing your profile, but the account itself still isn’t appearing after you’ve tried to add it.

As you’ve already had the email address issue looked at and have tried setting the account up again, I’d recommend getting back in touch with our customer support team so they can take a closer look and help get this sorted.

- Debbie