https://community.bt.com/t5/Bills-Packages/Re-Return-of-faulty-equipment/m-p/2467885#M183333 <P>My digital voice was changed in April 2026 and I am still waiting for instructions on how ro return my old router and BT mini hub. There is nowhere on BT website on how to contact them, I have tried phoning but no success. Can I throw them away?</P> Sun, 09 Aug 2026 17:50:58 GMT Spanishswimmer 2026-08-09T17:50:58Z https://community.bt.com/t5/Bills-Packages/Re-Return-of-faulty-equipment/m-p/2467885#M183333 <P>My digital voice was changed in April 2026 and I am still waiting for instructions on how ro return my old router and BT mini hub. There is nowhere on BT website on how to contact them, I have tried phoning but no success. Can I throw them away?</P> Sun, 09 Aug 2026 17:50:58 GMT https://community.bt.com/t5/Bills-Packages/Re-Return-of-faulty-equipment/m-p/2467885#M183333 Spanishswimmer 2026-08-09T17:50:58Z https://community.bt.com/t5/Bills-Packages/Re-Return-of-faulty-equipment/m-p/2467886#M183334 <P>If you call BT 0330.1234.150 you can request that they send a returns bag out to you.</P><P>Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.</P> Sun, 09 Aug 2026 17:56:20 GMT https://community.bt.com/t5/Bills-Packages/Re-Return-of-faulty-equipment/m-p/2467886#M183334 gg30340 2026-08-09T17:56:20Z