This topic

The worst experience ever from a broadband company just keeps continuing….

Buzyizzy21 — Mon, 10 Aug 2026 08:57:18 GMT

Very briefly, moved to BT when home move 30/6, no WiFi due to their mistakes until Openreach came out on 28th July.
it’s been a littany of mistakes by them, now claiming I was live on 21st, want 2 months bill paid, 14 days up tomorrow.
complained 2 weeks ago tomorrow, heard nothing.
where can I go now? I’m desperate for someone at BT to sort this out.

Re: The worst experience ever from a broadband company just keeps continuing….

gg30340 — Mon, 10 Aug 2026 10:16:26 GMT

Call BT Billing at 0330.1234.150 and lodge a complaint.

Re: The worst experience ever from a broadband company just keeps continuing….

Buzyizzy21 — Mon, 10 Aug 2026 10:20:10 GMT

I have. They opened one and then 5 mins later they closed it (text message). I’ve also emailed a complaint 2 weeks ago and had no response. I am finding all this quite upsetting now.

Re: The worst experience ever from a broadband company just keeps continuing….

imjolly — Mon, 10 Aug 2026 10:42:05 GMT

is this a new build or were there previous owner/occupiers? you moved to BT so which ISP were you with before move. were you retaining your phone number or just broadband only?

Re: The worst experience ever from a broadband company just keeps continuing….

Buzyizzy21 — Mon, 10 Aug 2026 11:22:10 GMT

I am renting. I had EE before, which I would have been happy to keep, but EE told me it was copper wire and I needed to go to BT.

Re: The worst experience ever from a broadband company just keeps continuing….

Buzyizzy21 — Mon, 10 Aug 2026 11:28:12 GMT

I haven’t had a landline for years.
First it was supposed to be live on 30th, then told they had activated wrong address, would go live on 21st July (!) then when it didn’t, they eventually agreed to get an engineer out on 28th and he fixed it as it wasn’t connected at the cabinet 1/4 mile away.
BT now saying my line was active from 28th, nope.
asking for 2 months WiFi when I’m still within my 14 days, nope response from official complaint.
Complete nightmare and actually since it’s within 14 days of going live, I’d quite like to cancel the whole thing, but everyone I speak to clearly doesn’t know everything that has gone before! ☹️