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My BT

Poppabear4u — Wed, 12 Aug 2026 11:35:06 GMT

I have received an e-mail from BT showing that my BT Broadband deal is coming to and end with a link to follow to show my personalised offers. When I click the link it states that no personalised offers are available. Also, when I try to view my latest bill the system shows a red banner saying that I need to log into EE even though I do not have an account with them. How can I resolve this?

Re: My BT

gg30340 — Wed, 12 Aug 2026 11:40:17 GMT

You are usually best to phone BT Billing 0330.1234.150 when your contract is coming to an end and ask what they can offer in order to keep you as a customer. Advise them you are prepared to move.

Before doing that do a like for like check comparing your present broadband package with the same on other Broadband providers websites to see what you can get there as a new customer.

If BT do not offer a good enough deal then just move to another provider who will give you the deal that you want.

Re: My BT

imjolly — Wed, 12 Aug 2026 13:44:58 GMT

you could also try retentions 08007831401