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Verification Pin not arriving

BobFair — Wed, 19 Aug 2026 11:02:18 GMT

I've been trying to attach my BT account to my BT id and absolutely nothing seems to be working! I get to the point where it says it will send a verification code to my email but nothing ever comes through. It says if it doesn't work I can choose another email address or phone number to send it through to instead but I still dont receive a PIN when using the alternatives. I have had multiple calls to the BT tech guys but the problem never gets solved. Can anyone help?

Re: Verification Pin not arriving

Leanne_T — Thu, 20 Aug 2026 09:47:44 GMT

Hi @BobFair

Thanks for coming to the community.

Our technical support guides are the best people to help you get this looked into and if needed they can raise a support ticket to get this investigated by the relevant team. I would advise getting back in touch to let them know this is still happening, and see what the next steps will be to help you get the verification PIN to set up your BT account.

Thanks.

Leanne.

Re: Verification Pin not arriving

BobFair — Thu, 20 Aug 2026 11:10:09 GMT

Thanks I have had 3 tickets the last one two days ago INC ......but no one ever gets back to me. They just keep saying they are having problems with two stage verification for some people