https://community.bt.com/t5/Bills-Packages/Complaints-update/m-p/2468965#M183478 <P>This is a customer help customer community forum and your post does not go to BT. Try phoning CS 03301234150 and they should be able to help</P><P>The forum mods who are BT employees do not have account access</P> Mon, 24 Aug 2026 16:31:01 GMT imjolly 2026-08-24T16:31:01Z https://community.bt.com/t5/Bills-Packages/Complaints-update/m-p/2468954#M183477 <P>Hi</P><P>I have a complaints reference number but cannot see where the details are to check for an update. &nbsp;<BR /><BR /></P><P>today I have received a message to say it’s been closed but cannot locate that either.</P><P>&nbsp;</P><P>please can you email the full details over.</P><P>&nbsp;</P> Mon, 24 Aug 2026 15:38:37 GMT https://community.bt.com/t5/Bills-Packages/Complaints-update/m-p/2468954#M183477 Check1 2026-08-24T15:38:37Z https://community.bt.com/t5/Bills-Packages/Complaints-update/m-p/2468965#M183478 <P>This is a customer help customer community forum and your post does not go to BT. Try phoning CS 03301234150 and they should be able to help</P><P>The forum mods who are BT employees do not have account access</P> Mon, 24 Aug 2026 16:31:01 GMT https://community.bt.com/t5/Bills-Packages/Complaints-update/m-p/2468965#M183478 imjolly 2026-08-24T16:31:01Z