This topic

Contract change?

FredMel — Thu, 27 Aug 2026 08:47:27 GMT

Just received the following message from BT:

"Your trial period ends in seven days. To keep your speed boost permanently, select Upgrade to Full Fibre: "

I have a full fibre contract until January 2028. What's going on?

Re: Contract change?

licquorice — Thu, 27 Aug 2026 08:56:57 GMT

Are you sure it's from BT and not a scam?

Re: Contract change?

Kimberlin — Thu, 27 Aug 2026 08:58:09 GMT

@FredMel You haven't stated how you received the message. If it is via email, it could be spam. Is it addressed 'Dear Customer' or are you named personally. Does it show the last four digits of your BT account number? Sometimes BT start their email messages off with just 'Hello'. Either way, DO NOT CLICK on any links in the email.

Re: Contract change?

The_Boas — Thu, 27 Aug 2026 11:52:35 GMT

I have received the same via email and text message this morning - email via no-reply@inform.bt.com and text via the usual '-BT-' number that provides bill updates etc.

The email addresses me by first name, however, I have not followed the link and forwarded to phishing, as I am still in contract for another 17 months and was unaware of any trial.

Mod note: Link removed

Re: Contract change?

Kimberlin — Thu, 27 Aug 2026 09:18:04 GMT

Please don't anyone click on that link whether it's genuine or not!

Re: Contract change?

FredMel — Thu, 27 Aug 2026 10:29:51 GMT

Appears to be ok, it addresses me by my given first name, which is on the account, rather than my nickname, which I use everywhere else. I’ve received a similar message by text to my mobile and asks me to ring BT if I want to continue with the fastest speeds, but doesn’t give a number to call, so maybe a scam.

Re: Contract change?

FredMel — Thu, 27 Aug 2026 10:32:48 GMT

Should add that the email gives the correct BT contact number to call.

Re: Contract change?

Rach_H — Fri, 28 Aug 2026 09:01:38 GMT

Hi @FredMel,

Thanks for bringing this to the Community!

I can confirm that this was sent out by us in error, with some old data, so it is fine to disregard this.

Rach

Re: Contract change?

FredMel — Fri, 28 Aug 2026 10:57:16 GMT

Thanks Rachel!