https://community.bt.com/t5/Bills-Packages/Unable-to-view-bills-or-products-on-My-BT-for-over-2-months/m-p/2469467#M183584 <P>I am able to login to My BT on the app and web. However, since early July I have been unable to access my bills or any of my BT products. It comes up with an error message each time 'unable to access these services at this time'. I have spent hours on the phone and online trying to resolve this with BT. I raised a complaint, which they just deleted after a week and marked it as 'resolved'. Each week, they send me the same message, which says: We're still working on a problem affecting our website and app. Your issue is connected to this and under investigation.</P><P>They never say how long this is going to take! It's beyond frustrating now. Have just raised another complaint so will see what response I get to that. Anyone else having similar issues?</P> Sun, 30 Aug 2026 09:15:43 GMT SarahB15 2026-08-30T09:15:43Z https://community.bt.com/t5/Bills-Packages/Unable-to-view-bills-or-products-on-My-BT-for-over-2-months/m-p/2469467#M183584 <P>I am able to login to My BT on the app and web. However, since early July I have been unable to access my bills or any of my BT products. It comes up with an error message each time 'unable to access these services at this time'. I have spent hours on the phone and online trying to resolve this with BT. I raised a complaint, which they just deleted after a week and marked it as 'resolved'. Each week, they send me the same message, which says: We're still working on a problem affecting our website and app. Your issue is connected to this and under investigation.</P><P>They never say how long this is going to take! It's beyond frustrating now. Have just raised another complaint so will see what response I get to that. Anyone else having similar issues?</P> Sun, 30 Aug 2026 09:15:43 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-view-bills-or-products-on-My-BT-for-over-2-months/m-p/2469467#M183584 SarahB15 2026-08-30T09:15:43Z