https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2469972#M183633 <P>you should be able to phone CS 03301234150 and request a returns bag.&nbsp; have BT asked you to return equipment?</P><P>&nbsp;</P> Sun, 06 Sep 2026 11:00:49 GMT imjolly 2026-09-06T11:00:49Z https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2469971#M183632 <P>Hi, how do I return my old equipment? I have an old smart hub to return.</P><P>The live chat claims you can log into account and click on return equipment option but this doesn’t exist!</P><P>The call centre operatives if they answer are less than helpful and seem totally unsure and all give different answers</P> Sun, 06 Sep 2026 10:53:44 GMT https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2469971#M183632 Reallyannoyed2 2026-09-06T10:53:44Z https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2469972#M183633 <P>you should be able to phone CS 03301234150 and request a returns bag.&nbsp; have BT asked you to return equipment?</P><P>&nbsp;</P> Sun, 06 Sep 2026 11:00:49 GMT https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2469972#M183633 imjolly 2026-09-06T11:00:49Z https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2469973#M183634 <P>If you call BT 0330.1234.150 you can request that they send a returns bag out to you.</P><P><BR />Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.</P> Sun, 06 Sep 2026 11:01:31 GMT https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2469973#M183634 gg30340 2026-09-06T11:01:31Z