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cooper upgrade to full fibre with 100% price increase

martin30x — Mon, 07 Sep 2026 07:38:35 GMT

Today I was moved from cooper to full fiber, when I went to check online upgrade its shows me all prices increased by 100% compared to official ones.

For example in my account online I can see only overpriced updates.
New upgrade: 24 month contract for 900Mbps £59.83 a month

Official via bt website
24 month contract for 900Mbps £31.99 a month

Is there any way to fix this or report to ofcom ?? This offer is absolute daylight robbery!

Is there anyway to fix this or shall i moved to youfibre instead as they go online in my area. I am not going to pay 60 a month. Thats stupid.

Re: cooper upgrade to full fibre with 100% price increase

martin30x — Mon, 07 Sep 2026 07:44:42 GMT

https://ibb.co/5byRJ0S

can someone explain this ?

Re: cooper upgrade to full fibre with 100% price increase

imjolly — Mon, 07 Sep 2026 07:51:52 GMT

do you have any additions to your package like phone or Halo 3+ which make large increase in standard basic cost? just make sure you are comparing like with like

Re: cooper upgrade to full fibre with 100% price increase

iniltous — Mon, 07 Sep 2026 08:48:53 GMT

Your images shows the expensive BT 900Mb price includes Halo3+ ,whereas the cheaper BT 900Mb option has no Halo add on at all ,

Halo3+ isn’t free , its benefits are mainly whole home WiFi and an unbreakable connection ‘guarantee’ , so WiFi extenders in your home and a mobile 4G back up if the landline fails as well as (as far as I recall) some other benefits like additional mobile data if you have BT mobile and a home visit to check your equipment is set up optimally …..many seem to regret taking Halo as it proves to be an unnecessary expense, perhaps some take it and are happy with it , but you can’t compare two 900Mb services from the same provider and not take the Halo cost into account.

Using BT figures , they somehow calculate the total Halo benefits as being worth around £500 a year (their figures not mine ) so that is £41 a month , the price difference on your image is around £28 , so the argument is you are actually getting a discount by taking these benefits as a Halo add on , I’m certainly not saying it’s great value BTW , my view is the opposite, personally I’d never take Halo if it nearly doubles the basic price