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Xbox gamepass still managed by BT after escalation sent 10 days ago

chaplija — Mon, 07 Sep 2026 13:41:19 GMT

can one of the mods please help me get this resolved so Microsoft can take over my gamepass again

Re: Xbox gamepass still managed by BT after escalation sent 10 days ago

imjolly — Mon, 07 Sep 2026 14:04:21 GMT

the forum mods no longer have account access so you need to phone CS 03301234150 and they will try and help

do you actually have a BT broadband account?

Re: Xbox gamepass still managed by BT after escalation sent 10 days ago

chaplija — Mon, 07 Sep 2026 14:14:00 GMT

Ok no worries saw in historic issues like this was resolved this way after getting no luck with CS

yes I have bt broadband just moving the game pass away as it more money with bt

Re: Xbox gamepass still managed by BT after escalation sent 10 days ago

Aldams — Mon, 07 Sep 2026 14:21:33 GMT

Having exactly the same problem and getting nowhere fast!

Going around in circles 🙄

Re: Xbox gamepass still managed by BT after escalation sent 10 days ago

imjolly — Mon, 07 Sep 2026 15:04:59 GMT

From a previous few posts contacting billing using message now seemed to work

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Xbox gamepass still managed by BT after escalation sent 10 days ago

chaplija — Tue, 08 Sep 2026 09:40:33 GMT

Tried that think a chocolate fire guard would be more use

raised a complaint see if that gets some traction no one knows what to do about this just keep being told I have cancelled it on the system

Re: Xbox gamepass still managed by BT after escalation sent 10 days ago

Debbie_G — Tue, 08 Sep 2026 14:28:19 GMT

Thanks for the update, @chaplija.

I can appreciate this has been frustrating for you.

As you've now raised a complaint, the team handling this will have the opportunity to review what's happened, including why the Game Pass subscription is still showing as managed by BT, and look into this further for you.

Debbie