https://community.bt.com/t5/Bills-Packages/login-pass-code-text-does-not-arrive-I-can-not-log-in-to-my/m-p/2470742#M183732 <P>I cannot access my BT ID because the two-factor authentication SMS is either not arriving or arrives 15–20 minutes late, after the login session has expired. This prevents me accessing both My BT and BT Mail. What should I do?</P> Wed, 16 Sep 2026 22:35:32 GMT John567 2026-09-16T22:35:32Z https://community.bt.com/t5/Bills-Packages/login-pass-code-text-does-not-arrive-I-can-not-log-in-to-my/m-p/2470742#M183732 <P>I cannot access my BT ID because the two-factor authentication SMS is either not arriving or arrives 15–20 minutes late, after the login session has expired. This prevents me accessing both My BT and BT Mail. What should I do?</P> Wed, 16 Sep 2026 22:35:32 GMT https://community.bt.com/t5/Bills-Packages/login-pass-code-text-does-not-arrive-I-can-not-log-in-to-my/m-p/2470742#M183732 John567 2026-09-16T22:35:32Z https://community.bt.com/t5/Bills-Packages/login-pass-code-text-does-not-arrive-I-can-not-log-in-to-my/m-p/2470808#M183745 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/345453">@John567</a></SPAN>&nbsp;</P> <P>Thanks for coming back to the community.&nbsp;</P> <P>If you get in touch with our <A href="https://www.bt.com/help/contact-bt" target="_blank">technical support guides</A> and they can take a look into this for you and see what is needed to help you access your My BT and BT Email.&nbsp;</P> <P>Thanks.</P> <P>Leanne.&nbsp;</P> Fri, 18 Sep 2026 08:40:46 GMT https://community.bt.com/t5/Bills-Packages/login-pass-code-text-does-not-arrive-I-can-not-log-in-to-my/m-p/2470808#M183745 Leanne_T 2026-09-18T08:40:46Z