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Logging into My BT

Dek2 — Thu, 17 Sep 2026 16:21:00 GMT

I have been unable to log into My BT for six months or so. When I try to change the password, I am told BT could not fin an account to match my user ID. Yet I was sent an email to the address. I tried various methods, and eventually the line goes dead or I am told the the text I send to BT during contact is unable to be sent. Messaging doesn't work. Is there any way of contacting someone or is there a system that works. All I want is to access My BT.

Further, emails from BT Broadband, don't open.

Dek

[MOD EDIT - REMOVED LINK]

Re: Logging into My BT

GSinge65 — Thu, 17 Sep 2026 15:37:40 GMT

Hello Dek2

I had exactly the same experience, and appreciate the frustration that the inability to manage your BT account when this happens. I had to raise a complaint , which after 6 weeks I took to the ombudsman. I had around another month of conversations with the complaints team before managing to link the the ID and my account.

Re: Logging into My BT

Dek2 — Thu, 17 Sep 2026 17:59:08 GMT

Thanks for your reply. Appreciate it, even if it is rather depressing. For the second time I've been in contact with a help desk and for the second time I was cut off with no resolution. It is so frustrating. Could I ask how one complains?

Dek

Re: Logging into My BT

GSinge65 — Thu, 17 Sep 2026 21:52:15 GMT

If you look at the bottom of this webpage, you'll see in the grey band an option pf make a complaint- this will allow you to raise a new one and get he process rolling.