This topic

Refund

cjpop94 — Fri, 18 Sep 2026 07:36:29 GMT

Refund has been agreed the money has been taken from my bill when will receive the money into my bank

Re: Refund

Kimberlin — Fri, 18 Sep 2026 07:53:26 GMT

@cjpop94 With much respect, how would anyone on the forum know when BT will pay the money into your bank? You’re not asking anyone here at BT, this is a customer to customer help forum, it is not a direct link to BT and there is no access to anyone’s accounts here. You’ll get the money when BT decides to pay it. If you have any further concerns, phone BT billing and ask them.

Re: Refund

cjpop94 — Fri, 18 Sep 2026 09:32:24 GMT

Lol **bleep** you

Re: Refund

Kimberlin — Fri, 18 Sep 2026 09:47:45 GMT

Oooh, I wonder what the 'bleep' means? 🤣

Re: Refund

Katie_J — Fri, 18 Sep 2026 11:05:51 GMT

Hi @cjpop94.

Welcome to the community.

Just to confirm has the credit applied to your account came off your most recent bill?

Speak soon,

Katie

Re: Refund

shakey1981 — Fri, 18 Sep 2026 11:58:44 GMT

depends they may just credit it to your next bill unless you asked for it to be paid back to your bank r the give ypu the option as them via live chat