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New BT BroadBand account - cant set up BT login

ClareP — Tue, 15 Sep 2026 06:59:08 GMT

Have a new BT broadband account; unable to access billing system online as wont let me set up a BTlogon; suspect because i have previous BT account for landline only and my email address linked with that. Call centre just says keep trying. Want to check my bills and raise a query as BT charging me more than agreed contract price. Nice people in call centres/terrible systems. Took BT 4 attempts to set up new broadband contract - then they left off my landline when they did it. Told to contact them after BB went live to ask for number back rather than starting contract attempt no 5 only to find 1) can't guarantee I'll get my original number back 2) want to charge me £7 a month more than original quoted price. They really are Bloody Terrible.

Re: New BT BroadBand account - cant set up BT login

imjolly — Tue, 15 Sep 2026 09:02:35 GMT

if you set up a broadband only account and want to add phone then there is an additional cost normally about £3pm for PAYG. The problem is your 2 accounts so try message now with billing and see if they can sort it out or put you in touch with someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: New BT BroadBand account - cant set up BT login

ClareP — Fri, 18 Sep 2026 17:06:25 GMT

sounds great but...so far on 9 phone calls trying to get whole mess sorted out and last one was over an hour. Now on phone again trying to talk to someone in billing and they have already told me at least 20 minutes waiting time. Bloody Terrible strikes again ...BT systems are the worst.