myBT Login broken - backend profile corruption?

Sorehead — Tue, 22 Sep 2026 21:18:47 GMT

Hi, apologies if this is in the wrong place.

I'm completely locked out of myBT account and desperately need a Community Moderator to escalate this to the backend profile team. This is clearly a corruption on BT's side (I can access every other site I try).

The issue persists across 3 devices and 2 browsers. Support chat has had me perform repeated 'fixes' and resets, none of which make any difference. I've been promised twice that the issue would be fixed within 48 hours yet here I am, still on BT chat (6+ hours in total and counting, so far) still being asked the same questions and to repeat the same 'fixes'.

Because this happens across multiple devices, my profile or BT ID has likely become corrupted or stuck in a loop on the backend database. Could a moderator please step in, look at my account profile history and escalate this to the appropriate technical team to get the profile rebuilt or cleared? Seriously losing the will to live here. Many thanks.

Re: myBT Login broken - backend profile corruption?

imjolly — Wed, 23 Sep 2026 09:45:33 GMT

@Sorehead

the forum mods do not have account access so cannot check your account for problems. the mods previous referred posted to email technical support https://www.bt.com/help/contact-bt/technical-support/email

hopefully they can help you

This topic

myBT Login broken - backend profile corruption?

Re: myBT Login broken - backend profile corruption?