Request for Xbox Escalation Form: Game Pass account stuck on BT/EE billing loop

DaveBrown68 — Wed, 23 Sep 2026 22:09:20 GMT

Hello,

I am posting to request help from a community moderator or forum guide regarding a well-documented billing glitch between BT/EE and Microsoft.

My third-party Xbox Game Pass subscription through BT/EE has completely expired, but my Microsoft Account profile remains locked in a "Managed by BT/EE" status. When I attempt to manage my subscription directly on Microsoft's dashboard, it forces a loop-redirect back to the EE/BT site.

I have already spoken to Microsoft Support, and they have confirmed that the partner-billing token is stuck on the third-party provider's end, and that only BT/EE has the administrative authority to release this link. Could a moderator please reach out via Private Message so I can securely provide my details and have you raise the internal Xbox Escalation Form? I need the dedicated offline tech team to manually de-link and remove BT/EE's management tag from my Microsoft profile.Thank you very much for your time and assistance.

This topic

Request for Xbox Escalation Form: Game Pass account stuck on BT/EE billing loop