This topic

Finding out which devices BT will want me to return

docdunning — Thu, 24 Sep 2026 15:49:08 GMT

I'll be leaving BT in a couple of months, and I know that I will need to return the devices that are effectively on loan to me.

I'd like to check in advance that I agree with BT about the items in question, and to be prepared.

Is there a page in My BT that lists the devices that will have to be returned?

Re: Finding out which devices BT will want me to return

gg30340 — Thu, 24 Sep 2026 17:21:08 GMT

See link

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

Re: Finding out which devices BT will want me to return

licquorice — Thu, 24 Sep 2026 17:25:06 GMT

If you send everything back you can't be wrong.

Re: Finding out which devices BT will want me to return

docdunning — Thu, 24 Sep 2026 18:30:39 GMT

@licquorice

Thanks - and of course you're right, but I would prefer to know what they expect, rather than what I think is "everything".

@gg30340

Thanks - the link takes me to a page which talks in general about the devices they'll want back. I'd like to know specifically which of the devices I've got will need to be returned.

The linked page says:
So you know what you need to return and when, we'll be in touch with details. Or you can find the same information by logging into My BT and clicking on Return equipment.

I can't see anywhere to click on "Return equipment". Will that only show up when I actually switch?

Re: Finding out which devices BT will want me to return

iniltous — Thu, 24 Sep 2026 18:50:11 GMT

Why don’t you state what you have , as a guide if you pay rental for it or it were supplied after December 2019 then it needs returning , so the router , and then depending on what you may or may not pay as extras , tv box or boxes , whole home WiFi devices , ‘unbreakable broadband’ 4G MiFi , it’s seems a little unclear if DV handsets or DV adapters need to be returned, I’d assume not .

As far as knowing in advance, what possible difference can it make , if you leave you are advised what needs returning ,

Re: Finding out which devices BT will want me to return

gg30340 — Thu, 24 Sep 2026 19:04:41 GMT

It's not hard to work out. If you have any of the equipment in the link and you got them after the date mentioned in the link you will need to send them back when requested,which will happen after you have informed BT you are leaving.

Re: Finding out which devices BT will want me to return

andydenyer — Thu, 24 Sep 2026 20:19:32 GMT

@docdunning

When I was sent a new hub as part of the switch to Digital Voice last year (as my existing hub didn't have the telephone socket), I was sent an email advising me what I needed to return, with the following text:

If you can, please return the kit below and we'll recycle it for free:
Item
Smart Hub

Re: Finding out which devices BT will want me to return

docdunning — Thu, 24 Sep 2026 20:27:32 GMT

Well, no-one seems able to answer the question that I posed, in good faith, in my opening post:

Is there a page in My BT that lists the devices that will have to be returned?

I'm guessing that the answer is "no, that info is only provided by email when the switch completes", or maybe "that info will be shown in My BT when your switch completes".

Let's leave it at that.

Re: Finding out which devices BT will want me to return

WSH — Thu, 24 Sep 2026 20:44:13 GMT

I'm not so sure even BT know the answer.

When I moved to FTTP last year I was asked to return a Hub 5. I'd been on a Smart Hub 2 for over two years, since the switch to DV. When I queried it I was told, as the Hub 5 was issued prior to Dec'19, I only needed to return it if I wanted to.