https://community.bt.com/t5/Bills-Packages/Dad-with-dementia-has-moved-to-a-care-home-and-unable-to-cancel/m-p/2471588#M183856 <P>Do you have a POA?&nbsp; Gateway systems appears a method of accessing government or HMRC data</P><P>Are you able to phone CS 03301234150 and get your father to confirm you can speak on his behalf ?</P> Sun, 27 Sep 2026 21:03:18 GMT imjolly 2026-09-27T21:03:18Z https://community.bt.com/t5/Bills-Packages/Dad-with-dementia-has-moved-to-a-care-home-and-unable-to-cancel/m-p/2471587#M183855 <P>I spoke to an adviser who said I can't cancel my Dad's contract without sending in 15 page POA. He didn't know about the gateway code system. Seems crazy and we just can't afford to keep paying it each month at an empty house.</P> Sun, 27 Sep 2026 19:12:43 GMT https://community.bt.com/t5/Bills-Packages/Dad-with-dementia-has-moved-to-a-care-home-and-unable-to-cancel/m-p/2471587#M183855 VB75 2026-09-27T19:12:43Z https://community.bt.com/t5/Bills-Packages/Dad-with-dementia-has-moved-to-a-care-home-and-unable-to-cancel/m-p/2471588#M183856 <P>Do you have a POA?&nbsp; Gateway systems appears a method of accessing government or HMRC data</P><P>Are you able to phone CS 03301234150 and get your father to confirm you can speak on his behalf ?</P> Sun, 27 Sep 2026 21:03:18 GMT https://community.bt.com/t5/Bills-Packages/Dad-with-dementia-has-moved-to-a-care-home-and-unable-to-cancel/m-p/2471588#M183856 imjolly 2026-09-27T21:03:18Z