https://community.bt.com/t5/Bills-Packages/How-do-I-contact-the-BT-Values-Team/m-p/2471639#M183863 <P>I am pursuing a complaint with Virgin, who are continuing to bill me even after I have switched from them to BT as my broadband and TV provider. They (Virgin) insist that they were not told about the switch. I had an online dialogue with BT about the problem last week and was told that the 'first step' would be 'to contact our Values Team, as they will need to review the original order and confirm what type of switching order was placed' - but wasn't told how that contact should occur. I would like to send the Values Team a copy of an email I've sent to Virgin, but can't find any info about an email address I could write to. Can anyone help?</P> Mon, 28 Sep 2026 14:57:19 GMT Jrsd 2026-09-28T14:57:19Z https://community.bt.com/t5/Bills-Packages/How-do-I-contact-the-BT-Values-Team/m-p/2471639#M183863 <P>I am pursuing a complaint with Virgin, who are continuing to bill me even after I have switched from them to BT as my broadband and TV provider. They (Virgin) insist that they were not told about the switch. I had an online dialogue with BT about the problem last week and was told that the 'first step' would be 'to contact our Values Team, as they will need to review the original order and confirm what type of switching order was placed' - but wasn't told how that contact should occur. I would like to send the Values Team a copy of an email I've sent to Virgin, but can't find any info about an email address I could write to. Can anyone help?</P> Mon, 28 Sep 2026 14:57:19 GMT https://community.bt.com/t5/Bills-Packages/How-do-I-contact-the-BT-Values-Team/m-p/2471639#M183863 Jrsd 2026-09-28T14:57:19Z https://community.bt.com/t5/Bills-Packages/How-do-I-contact-the-BT-Values-Team/m-p/2471640#M183864 <P>&nbsp;0800 783 1401&nbsp;</P> Mon, 28 Sep 2026 15:15:26 GMT https://community.bt.com/t5/Bills-Packages/How-do-I-contact-the-BT-Values-Team/m-p/2471640#M183864 licquorice 2026-09-28T15:15:26Z