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Return bt kit

Seenamaryphilip — Thu, 01 Oct 2026 08:09:23 GMT

I nned to return bt kit

still i didn’t receive any bag or label

gg30340 — Thu, 01 Oct 2026 08:26:01 GMT

If you call BT 0330.1234.150 you can request that they send a returns bag out to you.

Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.

Seenamaryphilip — Thu, 01 Oct 2026 08:27:14 GMT

How to request

gg30340 — Thu, 01 Oct 2026 08:30:15 GMT

@Seenamaryphilipwrote:
How to request

Ask.

Manatarms84 — Thu, 01 Oct 2026 08:40:12 GMT

You can:
Call customer service on 0330 1234 150
Text HELP to 61998
Text LABEL to 61996
Or request via your my BT account