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Relative moved to care home, Tried CS, not helpful, no POA, need to cancel asap

LWH — Fri, 02 Oct 2026 15:07:45 GMT

Please advise, CS team very unhelpful and hung up on me! The 3rd consultant just said no, no other solution!

Re: Relative moved to care home, Tried CS, not helpful, no POA, need to cancel asap

iniltous — Fri, 02 Oct 2026 15:23:39 GMT

If you don’t have a POA arrangement, then you don’t have the authority to act on that other person’s behalf, it may seem unreasonable if your intention is honourable but that’s the way it is .
You could (depending on circumstances of the individual) get them to call , clear the security/identity confirmation etc , then they state you are authorised to act on their behalf and you continue with the conversation to presumably cease the services at their previous address .

Re: Relative moved to care home, Tried CS, not helpful, no POA, need to cancel asap

licquorice — Fri, 02 Oct 2026 15:57:43 GMT

@LWH Unfortunately these days there are many scammers about. BT cannot tell if you are genuine or a scammer.