https://community.bt.com/t5/Bills-Packages/Being-asked-to-return-kit-while-still-using-it/m-p/2472996#M184027 <P>Title.&nbsp;<BR /><BR />I have now been threatened with a charge for not returning a kit I'm still using, and have never been sent a replacement. Please respond to this comment to rectify.&nbsp;<BR /><BR />Thanks,&nbsp;<BR />Ali</P> Wed, 14 Oct 2026 15:18:38 GMT alimacmanus 2026-10-14T15:18:38Z https://community.bt.com/t5/Bills-Packages/Being-asked-to-return-kit-while-still-using-it/m-p/2472996#M184027 <P>Title.&nbsp;<BR /><BR />I have now been threatened with a charge for not returning a kit I'm still using, and have never been sent a replacement. Please respond to this comment to rectify.&nbsp;<BR /><BR />Thanks,&nbsp;<BR />Ali</P> Wed, 14 Oct 2026 15:18:38 GMT https://community.bt.com/t5/Bills-Packages/Being-asked-to-return-kit-while-still-using-it/m-p/2472996#M184027 alimacmanus 2026-10-14T15:18:38Z https://community.bt.com/t5/Bills-Packages/Being-asked-to-return-kit-while-still-using-it/m-p/2473000#M184028 You'll need to call BT to get this resolved. You're not talking to BT via this Forum - it's a customer to customer forum with only the Moderators (who have no account access) as BT employees. Wed, 14 Oct 2026 16:01:00 GMT https://community.bt.com/t5/Bills-Packages/Being-asked-to-return-kit-while-still-using-it/m-p/2473000#M184028 chrisjp 2026-10-14T16:01:00Z