This topic

Re: My BT Problems

7815678 — Wed, 14 Oct 2026 13:17:32 GMT

I still have problems logging into my BT account. Although I can access main BT web site I cant log into my account. Comes up

This site can’t be reached

my.bt.com took too long to respond.

Re: My BT Problems

Michael_D — Thu, 15 Oct 2026 13:33:18 GMT

Hi @7815678

Thanks for coming to the community.

It is worth trying to clear the cookies and cache from your browser to see if you can then get logged in.

If it still gives you the same error, please try another browser or device.

If that doesn't help, I'd recommend getting in touch with our tech guides so they can have a look into this further for you.

Michael

Re: My BT Problems

Kimberlin — Thu, 15 Oct 2026 16:01:33 GMT

For those that may be interested, an updated version of the MyBT App 10.0.28 labelled as an ‘Essential Update’ has today been released for customers with Apple devices on iOS 27. I’ve logged in on the updated App and it works as expected.

Re: My BT Problems

7815678 — Fri, 16 Oct 2026 11:36:20 GMT

I have tried another device (computor at local library) it works on there so must be my laptop, maybe slow broad band connection. So will have to use library computor if I need to access my account in future. I am on Google Chromebook at home & I dont have any issues with other web sites!

Re: My BT Problems

Michael_D — Fri, 16 Oct 2026 13:40:05 GMT

Thanks for the update @7815678

It is definitely worth trying to clear the cookies and cache from your browser, or trying a different browser on your Chromebook to see if that helps, as it is unlikely to be caused by a slow connection.

Michael