Moved overseas: Need replacement return bag sent to UK address & final bill query

michaelboateng431 — Thu, 15 Oct 2026 11:53:05 GMT

Hi BT Community / Moderators,

I recently moved abroad to another country and cancelled my BT broadband contract. I am unable to call customer service from overseas, and I need help with my account and returning the Smart Hub.

I have left the Smart Hub at my former apartment in the UK so someone there can post it back for me. However, I did not receive an email with the return label/QR code, and no physical return bag arrived before I left.

Could a moderator please help arrange for a physical replacement returns bag to be sent directly to a specific UK address, or send a digital printable label?

My billing cycle was prepaid starting on the 12th of each month. I vacated the apartment on the 6th, but my account is showing a new £30 monthly charge alongside a £43 early cancellation fee. Could you please check if my final bill will be pro-rated for the 30-day notice period?

Thank you for your assistance.

Re: Moved overseas: Need replacement return bag sent to UK address & final bill query

imjolly — Thu, 15 Oct 2026 11:59:09 GMT

as you obviously have internet connection then try contacting billing team using message now and they should help with your bill and organise a returns bag

https://www.bt.com/help/contact-bt/account-and-billing/broadband

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Moved overseas: Need replacement return bag sent to UK address & final bill query

Re: Moved overseas: Need replacement return bag sent to UK address & final bill query