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Was I right, please?

phbaloch — Thu, 15 Oct 2026 16:35:22 GMT

I contacted a BT advisor to ask if they can help me in linking my BT broadband with EE sims in order to get a standard household "Together: benefit. I was informed that it wasnt possible as they are 2 different services. Can anyone guide me regarding that linking BT broadband with EE sims. Does it really exist? If yes, why was I not helped, please?

Regards

Re: Was I right, please?

VeteranISPUser — Thu, 15 Oct 2026 17:15:06 GMT

Hi @phbaloch What makes you believe that that is possible? A bit like trying to use a B&Q discount card in Screwfix, just because they are both owned by Kingfisher.

Re: Was I right, please?

phbaloch — Thu, 15 Oct 2026 17:59:20 GMT

I found in "BT and EE special discount for new BT and EE households".

Eligible Customers can link their BT account to a selected pay monthly EE mobile number registered at the same address as their BT service to claim 10% off the monthly price of the registered EE plan.

https://www.bt.com/terms/specialBTandEEdiscount

Thanks

Re: Was I right, please?

VeteranISPUser — Thu, 15 Oct 2026 18:41:52 GMT

Hi @phbaloch So are you a new BT broadband or new EE mobile customer? Section 2 eligible customers. I wouldn’t be surprised if you don’t have to take the offer at the same time as you join.

Re: Was I right, please?

phbaloch — Thu, 15 Oct 2026 19:36:43 GMT

i dont fall in exclusion criteria. Also , how could I redeem an offer, as there was no link in emails sent to me. Neither by BT, nor by EE, after set up.