https://community.bt.com/t5/Bills-Packages/Two-BT-Accounts/m-p/2474196#M184225 <P>I had an old BT broadband account closed a few years ago</P><P>i recently opened a new account as used the same email. Now when I try to log in to the app it won’t work. I can login on the browser and see my package but it won’t let me upgrade the package and says account not found.</P><P>A y ideas how this can be fixed ?</P><P>Thanks&nbsp;</P> Sat, 31 Oct 2026 10:45:35 GMT AJMiveld 2026-10-31T10:45:35Z https://community.bt.com/t5/Bills-Packages/Two-BT-Accounts/m-p/2474196#M184225 <P>I had an old BT broadband account closed a few years ago</P><P>i recently opened a new account as used the same email. Now when I try to log in to the app it won’t work. I can login on the browser and see my package but it won’t let me upgrade the package and says account not found.</P><P>A y ideas how this can be fixed ?</P><P>Thanks&nbsp;</P> Sat, 31 Oct 2026 10:45:35 GMT https://community.bt.com/t5/Bills-Packages/Two-BT-Accounts/m-p/2474196#M184225 AJMiveld 2026-10-31T10:45:35Z https://community.bt.com/t5/Bills-Packages/Two-BT-Accounts/m-p/2474197#M184226 <P>you can either phone CS 03301234150 or you can try billing message now&nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Sat, 31 Oct 2026 11:19:52 GMT https://community.bt.com/t5/Bills-Packages/Two-BT-Accounts/m-p/2474197#M184226 imjolly 2026-10-31T11:19:52Z